Feature Portfolio

Content strategy for planning, development, evaluation and governance of support content solutions for voice-enabled digital features in the Communications, Entertainment and on-the-Go space. Strategic input is based on a customer-centric product and service development process for a global audience.

Strategy support includes

• an initial use case and data analysis to identify content requirements

• a continuous review of content development and placement decisions

• a metrics-driven post-launch evaluation to identify content gaps

• sustained monitoring of content performance for ongoing improvement.

Available support models encompass DITA-based, WCAG compliant employee and customer facing content support.

Support models include

• concept topics (product details, process overviews)

• task topics (step-by-step instructions)

• reference topics (requirements, specifications)

• troubleshooting topics (self-service help).

Amazon Alexa Group Calling

Support content strategy for communications feature that allows participants to join an audio or video call on selected Echo devices.

Available in 14+ marketplaces.

Amazon Alexa Auto Mode

Support content strategy for communications feature that turns your phone into a driver-friendly display.

Available in 10+ marketplaces.

Amazon Alexa Show & Tell

Support content strategy for assistive technology feature designed to help blind and partially sighted people by identifying objects through the use of an Echo Show.

Available in 5+ marketplaces.