Device Portfolio

Content strategy for planning, development, evaluation and governance of support content solutions for voice-enabled digital devices in the Communications, Entertainment and on-the-Go space. Strategic input is based on a customer-centric product and service development process for a global audience.

Strategy support includes

• an initial use case and data analysis to identify content requirements

• a continuous review of content development and placement decisions

• a metrics-driven post-launch evaluation to identify content gaps

• sustained monitoring of content performance for ongoing improvement.

Available support models encompass DITA-based, WCAG compliant employee and customer facing content support.

Support models include

• concept topics (product details, process overviews)

• task topics (step-by-step instructions)

• reference topics (requirements, specifications)

• troubleshooting topics (self-service help).

Amazon Echo Frames

Support content strategy for 2nd Gen On-the-Go device, with access to the Alexa voice assistant to answer questions, set and announce reminders and operate smart home gadgets, hands-free.

Available in 2+ marketplaces.

Amazon Echo Buds

Support content strategy for 2nd Gen On-the-Go device, with immersive sound, active noise reduction, and the ability to track workouts initiated with Alexa voice commands.

Available in 12+ marketplaces.

Amazon Echo Show 10

Support content strategy for Alexa-enabled smart home hub, with smart motion detection and rotating display.

Available in 12+ marketplaces.