Top-performing Program & Account Manager (III) with international experience in creating customer-centric service solutions to empower a global audience
Who
I am a top-performing Program & Account Manager with international experience in multi-language, cross-functional work environments.
What
I excel at working with stakeholders to create scalable solutions that educate, engage, and empower customers worldwide.
Why
I am organized and ambitious, with a growth mindset, and a customer obsession that allows me to always put my audience first.
Core Competencies
Stakeholder Communication
Program & Account Management
Content Strategy & Acquisition
Metrics Analysis & Reporting
Instructional Design & Curriculum Development
Performance Evaluation & Team Management
L&D Mentoring & Coaching
Work Experience
Merchant Services Manager, Account Manager III (L6)
Amazon, Stockholm − 01/2023-present
As Merchant Services Manager for the SE Marketplace within the EU Expansion Team, I manage a team of Account Managers launching and supporting Selling Partners to succeed on Amazon though various tools and features. This includes partnering with business and technical teams to design and build country-specific features and solutions, and identifying and driving new opportunities for Amazon’s Marketplace business to empower and grow Selling Partners nationally and abroad.
Senior MAM Partner Manager, Account Manager III (L6)
Amazon, Stockholm − 07/2021-12/2022
As Sr. Partner Manager within the EU Expansion Team, I was the country owner for Mass Account Management, Selling Partner Education Programs, and Demand Generation Activities in Sweden. In this role, I developed and established strategies on SMB (engagement) programs, innovated and scaled program initiatives across departments, and supported personalized content management to empower and grow Selling Partners and SMBs nationally and internationally.
Content Strategist Manager, Manager II Program Mgmt (L5)
Amazon, Seattle − 05/2020-07/2021
As Content Strategist at Amazon, I led a team of content developers in delivering complex projects for their entire lifecycle, from planning through post-launch measurement. This involved the use of metrics analysis and agile project management principles to plan, execute and deliver engaging content to a global audience, as well as the identification and implementation of strategies to improve content development workflow, quality, maintainability, scalability, and discovery.
Senior Content Developer, Program Manager II (L5)
Amazon, Seattle − 02/2020-04/2020
As Senior Content Developer at Amazon I collaborated with multiple teams to plan, write, create, publish and evaluate high-quality content for a variety of international marketplaces. My daily work included quantitative metrics analysis, problem-solving and prioritization and was peppered with tight deadlines and the need to deliver several complex projects simultaneously.
Senior Content Editor
Talent Inc., Bellingham − 06/2019-02/2020
As a Bilingual Senior Content Editor for Talent Inc. I led a team of staff writers and Independent Contractors to provide guidance and ensure consistency of voice across multiple content types. I developed, defined and implemented editorial guidelines for globalization in a multi-language publishing environment, analyzed content and customer satisfaction metrics to inform content strategy and managed the extension of the company's digital learning platform.
Senior Content Editor & Project Manager
Bonnier Education, Stockholm − 10/2015-06/2019
As Content Editor, Senior Content Editor and Project Manager for Bonnier Education, I led a team of content editors in developing strategies for generating innovative publishing ideas with financial profitability, including product research, benchmarking analysis and A/B testing. I managed agile production sprints and composed K-12 learning curricula, unit and lesson plans along with training quizzes and focus exercises incorporating methodological approaches such as peer learning, problem-based learning, case-based learning, microlearning, gamification and storyline.
Additional Work Experiences
Mango Languages, Seattle − Language Coach | Intriguing Ideas LLC, Seattle − Web Content Writer | Ekillaskolan, Stockholm − Educator | German Federal Police, Stockholm − Office Administrator German | German Embassy, Stockholm − Customer Service Representative | Comsense Company Solutions, Stockholm − Language Specialist
Program Portfolio
Samples of external and internal initiative launches
Educational Portfolio
Samples of instructional design and learning assessment
Device Portfolio
Samples of content strategy for Amazon Alexa device launches
Feature Portfolio
Samples of content strategy for Amazon Alexa feature launches
Higher Education
Master of Arts (M.A.)
University of Linköping, 2014 − Education, Teaching License Upper Compulsory School
Master of Arts (M.A.)
University of Osnabrück, 2004 − English Language and Literature, German Language and Literature, Media Studies
MicroMaster (M.M.)
Maryland University University College, 2018 to present − Instructional Design and Technology
Certifications
Change Management & Culture, 2023 – Catalysing Change Without Borders
Priorities – What Amazon Teaches Your Boss, 2023 – Amazon
Brand Protection: Identifying and Taking Action Against Intellectual Property Issues, 2022 – Amazon
Amazon Payments Europe (APE) and Amazon Payments UK (APUK) Complaints Handling Process, 2022 – Amazon
Vendor Relationship Tenets, 2022 – Amazon
Quinyx Time and Attendance Tool Overview for Managers, 2022 – Amazon
Amazon Corporate Emergency Response Training - Global, 2022 – Amazon
Conduct Policies Training Curriculum for APUK, 2022 – Amazon
Elev8: Emotional Intelligence, 2022 – Amazon
Elev8: Mechanisms Workshop, 2022 – Amazon
Reach Live - Owning Your Development, 2022 – Amazon
GA - Procure to Pay (Payee Central and Coupa), 2022 – Amazon
Career Development and Promotions, 2022 – Amazon
Executive Presence, 2021 – Amazon
Prioritization, 2021 – Amazon
One-way/Two-way Door Decisions, 2021 – Amazon
Webinar Speaker Training, 2021 – Amazon
Interrupting Unconscious Bias, 2021 – Amazon
Salesforce Essential Training, 2021 – LL
D2AS Change Management Center of Excellence Certification II, 2021 – Amazon
Creating a Communications Strategy, 2021 – LL
Gemba Kaizen: A Commonsense Approach to Continuous Improvement, 2021 – LL
Helping Underperforming Employees in a Toward Culture, 2021 – Amazon
Artificial Intelligence for Project Managers, 2021 – LL
Managing Innovation, 2021 – LL
Creating a Program Strategy, 2021 – LL
Mechanisms eLearning, 2021 – Amazon
Equal Opportunity & Hiring the Best, 2020 – Amazon
Leading Virtual Teams, 2020 – Amazon
Team’s Purpose and Direction, 2020 – Amazon
Critical & Strategic Thinking, 2020 – Amazon
Decision Making, 2020 – Amazon
Search Engine Optimization, 2020 – Amazon
CDO Information Security, 2020 – Amazon
Customer Experience Management, 2020 – Amazon
Talent Evaluations, 2020 – Amazon
Preventing Workplace Harassment, 2020 – Amazon
UX Foundations, 2020 – LL
Understanding Information Architecture, 2020 – LL
Agile Project Management, 2020 – UMUC
Learning Theories, 2019 – UMUC
Digital Media, New Tools and Technology, 2018 – UMUC
Instructional Design Models, 2019 – UMUC
So, what’s the secret sauce?
A relentless passion for what I do, a healthy dose of pedantry to make sure it gets done right, some good-natured pragmatism to make it work, and a touch of perfectionism that will not let me rest until I have done the absolutely best work possible under any given circumstances.
Testimonials
“Julia is one of those rare employees that will be indelible in my memory and someone I would hire again without hesitation. Her enthusiasm, passion, and intrinsic drive are unparalleled.”
“Julia is always ready to jump into new request/processes and learn how to make things work. She tracks all of the details and doesn’t miss anything.”
“Julia and I co-ran workshops for this initiative together and I loved her strong sense of ownership and ability to delivers results. I would definitely love to partner with her in any project again!!!”
“Julia is such an amazing person to work with. Her dedication and strategic thought very quickly comes through on critical efforts that we worked on together. She’s able to work extremely well with people, influence without authority, and deliver beyond expectations.”
“Julia is a very positive person to work with, the sort of colleague you look forward to collaborating with. Julia has great drive and takes ownership of all her deliverables, making her an extremely reliable asset to her team.”
“ Julia is a great mentor, and anyone who is lucky enough to have Julia as their manager and coworker understands what an asset she is to her team.”
“It has been an absolute joy to work with Julia. She is easygoing, yet professional and very good at what she does.”
“Julia is professional editor whose efficiency and passion for her work make her one of the best editors I have worked with.”
“Julia is a very driven and determined person who always goes above and beyond. She always makes sure everyone is on the same page by communicating exactly where on the timeline a project is.”
“Julia is a very professional colleague and team leader. If you want things done - ask Julia, and she will do excellent work, fast and accurate.”
“I’ve had the pleasure of working with Julia over a number of years, and it has been an undivided pleasure. Julia is enthusiastic about her work and devotes tremendous effort to it.”
“Julia is an exacting and dedicated editor, someone who is goal-oriented, enthusiastic and simply a wonderful person to work with. ”
“Julia is an extremely hard-working, efficient, and resourceful person. She is very organized and keeps track of everything from small tasks to big projects.”
“Julia has great work ethics, an extreme energy and a vivid and creative personality.”
“Julia vägledde sitt team på bästa sätt genom hela projektet. Hon har en hög organisatorisk förmåga och goda ledaregenskaper.”
“Julia is a powerhouse of ideas, energy, and drive.”
“Julia provides the perfect combination of German diligence and American tenacity ... .”
“Julia is a quick learner and immediately applies her existing knowledge to her new responsibilities.”
“Julia’s positive attitude, reliability and drive to make good things happen made the partnership very enjoyable.”